Welcome

~ Hello...Welcome to WoodenNail Trading. Please take a few minutes and look around, be sure to check back often to see new items!

Payments

~ Our preferred method of payment is PayPal but we do accept POSTAL Money Orders, too.

To use PayPal: Click "Checkout with PayPal" and you will be directed to Paypal.

To pay via Postal Money Order: Click “Pay with Money Order” and an address will be provided to remit payment. PLEASE NOTE: Orders are not started until payment is received. As soon as payment reaches us, we will note your order and construction will begin!

Shipping

~ Shipping charges Include: Postage, Packing Materials, Labor, and Tracking information for your purchase.

We ship USPS Priority so many items will be received within a few days of being shipped. Large items will be sent FedEx.

YOU can choose to make shipping arrangements and we will have your order packed and ready for pick up on the agreed upon date. Please message us prior to purchase so we can remove shipping fees for you!!

If you want your order FASTER…Please convo us for a Priority Mail Shipping quote prior to purchase! We are happy to adjust the shipping fees accordingly.

We set up our listings so they automatically COMBINE SHIPPING whenever possible.

We are always willing to provide a shipping quote to YOUR SPECIFIC LOCATION prior to purchase...Just MESSAGE us with your zip code.

LOCAL PICK UP is also available.

Returns & Exchanges

I gladly accept returns and cancellations

Just contact me within: 3 days of delivery

Ship items back to me within: 7 days of delivery

Request a cancellation within: 2 days of purchase

I don't accept exchanges

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Items on sale

Returns and exchange details

~ Our GOAL is for you to be 100% satisfied, 100% of the time with outstanding craftsmanship, great service and communication! If you are dissatisfied with your order, please let us know so we can assist you.

RETURNS: We offer returns on UNFINISHED standard listings. Due to the nature of custom finishes, custom dimensions and building to suit, we do not offer returns on stained/painted or customized items. HOWEVER, should you have any issues with your order please contact us for a solution!

Cancellations: Cancellations made within 7 days of an order being placed. Due to orders being constructed and fulfilled in different stages, cancellations after 7 days are not accepted. Should you have any issues with your order, need a change of size or finish, please contact us directly so we can work on a resolution.

We CANNOT process returns on custom listings or personalized items, as we are unable to re-stock them into inventory.

Additional

CUSTOM Orders are always WELCOMED...If you have an idea just message us and we'll be happy to provide you with a quote and construct it for you. If you see something in our shop, but prefer a different size, please CONVO us!

* Please note our products are made from reclaimed, used and new wood therefore the overall dimensions may vary slightly due to the nature of the materials. We do our best to reproduce the items listed, but each item is MADE to ORDER.

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